Last updated: 9th March 2016
These are the terms and conditions of supply for any Products or Services (as defined below) purchased through the website at https://www.aphasia-software.com (our "Website"). Please read them carefully because they form a legal agreement between you and us in relation to your purchase of any Products or Services via our Website.
1. Who we are
We are Steps consulting Ltd Limited, a limited company registered in England and Wales under company registration number 03296199 with our registered office address at Limes Barn, Luckington Road, Acton Turville, South Gloucestershire ("we", or "us", or "our"). Our VAT number is GB682565406.
Please see our Contact section for more information as the telephone or fax numbers and email addresses to use will depend on the nature of your query.
2. What these Terms are about
These Terms apply to any purchases of Products or Services via our Website. By placing an Order or by clicking to accept these terms on our Website you agree to these Terms. If you do not agree to them you should not place any Orders through our Website.
The most current version of these Terms is dated above but we may change them from time to time without giving you notice, so you must read these Terms every time you place an Order through our Website. The Terms published on our Website at the time you place your Order will apply to your Order unless we notify you of a change to these Terms before we have accepted your Order or we are obliged to make a change to these Terms, for example, because of changes to the law.
3. What some words in these Terms mean
In these Terms we use certain words to add clarity. Where you see one of the words below in these Terms, it has the meaning set out below.
- "Acceptance" means an Electronic Communication from us accepting your Order and "accepted" will be interpreted in the same way;
- "Consumer" means a person acting for purposes which are outside his or her business;
- "Contract" means the binding legal contract between you and us for the licensing of Software and/or the sale of other Products and/or the supply of any Services, as set out below;
- "Electronic Communication" means an electronic communication between you and us by fax or email;
- "Order" means your contractual offer to buy Products or Services from us by placing an order through our Website;
- "Products" means our Software and other products as set out in the store from time to time;
- "Terms" means these standard terms and conditions for our supply of Products and/or Services;
- "Services" means the services as set out in the store from time to time;
- "Store" means the shop on our Website,";
- "Software" means our licensed software products as set out in the Store from time to time; and
- "Specific Terms" means terms which apply specifically to the Products (such as those in a software licence) or Services, and which are separate from these Terms.
4. Buying Products/Services through our Website
Our Website allows you to buy Products and Services. As you might expect, the Products and Services on our Website are not intended for everyone and we rely on you to check you are eligible to buy the Products and Services and that the Products and Services meet your specific needs before you place any Orders. By placing an Order through our Website, you are representing that:
- you are legally capable of entering into binding contracts;
- you are at least 18 years old;
- if you are an individual placing an Order on behalf of a business or an organisation, you are authorised to place the Order on their behalf.
We will do our best to fulfil your order but cannot guarantee to do so. If you are ordering from our website, your order is placed and you are committed to pay for it when you press the “Buy” button at the end of the checkout process. We will confirm we have received any order you place through our website and we will acknowledge that your order is being processed. However no order is accepted and no contract is created between you and us unless and until we dispatch any physical items to you, or we give you access to a license key, or we confirm acceptance of your Therapy Session booking.
By submitting your order for a license key you agree we may process your order and give you access to the key as soon as possible. You may not cancel an order for a license key once payment has been confirmed, as this is when the license key is made available. We offer a 30-day free trial of StepByStep for all license types, and we recommend that all our potential customers make use of this trial before placing an order. We will process your order on receipt, but we do not guarantee immediate response or availability of online resources or downloads.
StepByStep software additionally has an end-user license agreement that must be agreed-to prior to installation. As StepByStep is available for a free 30-day trial, we will process your order for a StepByStep license on the basis that you have agreed these terms and conditions.
5. Duration of Subscriptions and Licences
Access to StepByStep may be provided on a subscription basis, or for a fixed licence period. Please refer to the description of the individual resources for detail of the duration of access, and whether any subscription will automatically renew.
If you wish to cancel your subscription you may do this through our web Store. Access to the service will then terminate at the end of the current billing period. Services with a fixed licence period will come to an end when the licence period expires, unless you tell us to renew.
Subscriptions automatically renew unless the user turns off or cancels auto-renewal at least 24-hours before the end of the current subscription period. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.
StepByStep Home Lifetime License.
You pay for StepByStep once, and receive new versions free (charges may apply if a physical copy (DVD or USB stick) is required). If the terms are changed in the future, the new terms will apply to new licenses only – you will keep the lifetime license benefits.
StepByStep Clinician Perpetual License.
A StepByStep Clinician license is a one-off fee for the purchase of the StepByStep software package. This will entitle the licensee to free updates to StepByStep within the current major release (currently version 5). An upgrade offer will be made available when a new major software version is released.
Prices are as stated on our Website and are subject to change without notice.
Steps Consulting Limited is registered for VAT. The price stated on our Website is exclusive of any applicable value added or other sales tax. However, we will show the final price less any applicable discounts and including all delivery costs and the breakdown of any applicable value added tax (VAT) payable with your order on the page before you submit your order and on the invoice you will receive on supply/with the goods or on your digital receipt. Post and packing charges are also indicated separately on the invoice or on your digital receipt. A StepByStep ‘Home’ license may be subject to VAT relief, subject to self-certification when ordering. You can read more details concerning this here.
All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.
In the case of online resources and downloads, including subscription services, these will only be made available to you once your payment has been authorised.
8.Title and Risk (physical goods)
If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee and we shall not be liable for the safety of the goods thereafter.
If your order is for delivery outside the UK and the Republic of Ireland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery (including arranging for any necessary legal consents and payment of duties or taxes), and we accept no responsibility for any claims arising from such importation.
Ownership of all goods shall remain vested in us (and we reserve the right to dispose of the goods) until we have received payment in full of all debts you owe to us.
9. Returns Policy
Steps Consulting Limited’s returns policy is set out below. The returns policy is provided in addition to any statutory return rights that you may have under law.
For physical goods, You may withdraw from this Contract without giving a reason within fourteen (14) calendar days of receipt of the goods. To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period has expired. Please contact us at Sales and Support to notify us of your decision and to initiate the return process. We will refund the amount you paid for the products and their delivery to you if you exercise your right of withdrawal. The refund will be made to the original method of payment. You must return the related products to us within a further fourteen (14) calendar days and at your expense.
As a condition of return, and to the extent permitted by law, the following requirement applies. All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them).
Supplied software license-keys are non refundable. We do however provide a 30-day no obligation free trial of StepByStep.
10. DISCLAIMER AND LIMITATION OF LIABILITY
THE TERMS OF THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY MANDATORY APPLICABLE LAW. THIS SECTION IS NOT INTENDED AND DOES NOT OPERATE TO LIMIT OUR LIABILITY TO THE EXTENT WE MAY BE LIABLE TO YOU UNDER LAW (INCLUDING PURSUANT TO ANY STATUTORY RIGHTS WHICH APPLY TO YOU).
THE PRODUCTS SOLD ON THE STORE ARE SUBJECT TO ANY MANDATORY STATUTORY WARRANTIES AND, WHERE APPLICABLE, ONLY WARRANTED ACCORDING TO THE TERMS OF ANY LICENSE AGREEMENT OR MANUFACTURER WARRANTY THAT MAY ACCOMPANY THE PRODUCTS.
EXCEPT AS EXPRESSLY GUARANTEED IN THE LICENSE AGREEMENT OR IN ANY MANUFACTURER GUARANTEE THAT MAY ACCOMPANY THE PRODUCT, NO GUARANTEE IS PROVIDED.
STEPS CONSULTING LTD MAKES NO SPECIFIC REPRESENTATIONS OR WARRANTIES AND PROVIDES NO ASSURANCE OF ANY CONDITION WITH REGARD TO THE PRODUCTS, INCLUDING REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. STEPS CONSULTING LTD WILL PROVIDE YOU WITH THE PROTECTION AND BENEFIT OF ANY MANDATORY APPLICABLE LAW OR STATUTORY WARRANTIES WHICH APPLY TO DEFECTIVE PRODUCTS.
THE STORE AND ITS CONTENT IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NEITHER STEPS CONSULTING LTD NOR ITS SUPPLIERS MAKE ANY REPRESENTATIONS OR GIVE ANY ASSURANCE OTHER THAN EXPRESSLY CONTAINED HEREIN REGARDING THE STORE, INCLUDING THAT YOUR USE OF THE STORE WILL BE UNINTERRUPTED OR ERROR FREE. WE DO NOT DISCLAIM EITHER OUR OR OUR AGENT’S LIABILITY FOR FRAUD OR FOR PERSONAL INJURY OR DEATH CAUSED BY NEGLIGENCE.