Privacy Policy

Who we are

Steps Consulting Ltd develop and sell therapy software, mainly for people with aphasia. We also carry out consultancy work, typically with Speech and Language Therapy departments, and we have a small clinical practice.
This policy sets out the basis on which any personal data that we collect from you will be processed when you agree to our emails, or when you place an order on our website. Our website is hosted on a dedicated server in the UK, with an ISO 9001:2015, ISO:27001:2013 and ISO 27018:2014 compliant hosting company.

What information do we collect?

We may collect and process data that you provide to us about you, for example through filling out forms, or completing an order.

Contact Form:

There is the option to agree to emails being sent while requesting a free trial. We collect your name and email at this time, and we use these details to provide you with information about how to make the most of your trial, and to send you information about our other products. We don't buy, rent or trade email lists with other organisations or businesses.
We use a third-party provider, Active Campaign to deliver these emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe from these emails at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer DPO@aphasia-software.com

Order Form:

When you place an order on our website, we don't process your payment ourselves, but pass on your details to Stripe (see below), who are a payment processing company. We do not store your credit-card details at any time - Stripe processes the payment on our behalf.
We do store the minimum amount of information (name, address, email and any VAT exemption detail) for our legal and accounting records, and to ensure that we can respond appropriately to any support requests.

Contacting us by phone or email:

When you contact us by phone or email, we may record the information in order to assist any future communications.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How we use your personal data:

The most common uses for your personal data are to send periodic emails about our products and services, and to assist with supporting our customers.

Who do we share your data with?

We share your data only with companies that carry out processing on our behalf. We use these companies to carry out complex tasks such as payment processing that we do not have the resources to do ourselves. We take our relationship with these companies very seriously, and ensure that we have agreements in place to ensure that they will treat your data in accordance with the law.

Stripe: Stripe are a payment processing company based in Ireland. Their privacy policy can be viewed here
Zapier: Zapier moves data from one application to another, we use it to move contact data from our website to our contact management system (Active Campaign). Their privacy policy can be viewed here
Active Campaign: is a contact management and email marketing application. Their privacy policy can be viewed here
Pipedrive: is a contact management application. Their privacy policy can be viewed here
Quickbooks: is an accounting processing company. Their privacy policy can be viewed here
Google Analytics: When someone visits aphasia-software.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Zapier and Active Campaign store personal data outside the EEA, however they are signed up to 'Privacy Shield' which is an agreement between US and Europe for them to comply with European data protection requirements.

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold about you. We will carry out additional checks to ensure your identity. To do this, please contact our Data Protection Officer via DPO@aphasia-software.com

Changes to this policy

This policy was last updated in May 2018
We may update this policy if

  • the services we offer on the website change
  • how and what personal data we collect, store and process changes
  • there are any changes to the data protection laws and regulations.